99x9 Privacy Policy

1.1 Information You Provide

When you register with 99x9 or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and contact information
• Documents required for identity verification (national ID card or passport)
• Payment information such as bKash, Nagad, Rocket, or Upay account numbers
• Bank account information (for bank transfers)
• Deposit and withdrawal transaction history

1.2 Automatically Collected Information

The following information may be collected automatically while you use our platform:

• IP address and device type
• Browser type and operating system
• Date, time, and duration of platform access
• Information about the pages you have visited
• Gaming activity logs and betting history
• Information collected through cookies and similar technologies

We use your personal information for the following purposes:

• Creating and managing your account and providing services
• Identity verification and age confirmation (minimum 21 years)
• Processing financial transactions — deposits (minimum ৳100) and withdrawals (minimum ৳1,000)
• Preventing fraud and ensuring platform security
• Fulfilling legal obligations for anti-money laundering (AML)
• Sending you bonuses, promotions, and service-related updates
• Providing customer support and resolving your complaints
• Analyzing gaming behavior to ensure responsible gaming
• Improving the quality of our services and developing new features

3.1 Technical Security Measures

99x9 adopts industry-standard technical measures to protect your personal information:

• Use of SSL (Secure Socket Layer) encryption technology for all data transmission
• Application of advanced encryption methods for stored information
• Secure server environment and regular security audits
• Firewalls and access controls to prevent unauthorized access
• Two-Factor Authentication system

3.2 Data Retention Period

We retain your personal information for as long as it is needed to provide services or to fulfill legal obligations. Even after an account is closed, some information may be retained for a specified period for financial regulation and fraud prevention purposes. Once that period has passed, unnecessary information is securely deleted through regular data reviews.

99x9 may share your personal information with third parties only in the following limited circumstances:

• Payment providers: Limited information necessary to process transactions through bKash, Nagad, Rocket, Upay, and bank transfers.
• Game providers: Information necessary to ensure gaming services with providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi.
• Law enforcement agencies: In response to legal obligations, court orders, or government requests.
• Security services: Trusted partners to ensure fraud detection, identity verification, and cybersecurity.

5.1 What Are Cookies and Why Are They Used

Cookies are small text files stored on your device. 99x9 uses the following types of cookies:

• Essential cookies: Essential for the core functionality of the platform, such as maintaining login sessions.
• Functionality cookies: Remembering your preferences and providing a personalized experience.
• Analytics cookies: Analyzing platform usage to improve service quality.
• Security cookies: Detecting fraud and preventing unauthorized access.

5.2 Managing Cookies

You can control or reject cookies through your browser settings. However, please note that disabling certain essential cookies may cause some platform features to not work properly. We recommend that you keep at least security-related cookies enabled.

As a user of the 99x9 platform, you have the following rights:

• Right to access information: You have the right to know what information we have collected about you.
• Right to correction: If there is any error in your information, you can request that it be corrected.
• Right to deletion: In certain circumstances, you can request that your personal information be deleted.
• Right to restrict processing: In some cases, you can request that the processing of your information be limited.
• Right to object: You can object to the use of your information for marketing or profiling purposes.
• Right to data portability: The right to receive your information in a machine-readable format.

To exercise these rights or for any questions, contact us by email at: [email protected]. We will process your request within a reasonable time.

99x9 is for people aged 21 and above only. We do not knowingly collect or process any personal information from minors. We apply an age verification process at the time of registration.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete the collected information. If a parent or guardian believes their child is using our platform, they should contact us immediately.

We may update this privacy policy from time to time. If there are any significant changes, we will notify you in the following ways:

• By posting a notice on our website
• By sending a message to your registered email address
• By updating the "Last updated" date at the top of this page

Continuing to use the platform after a policy change means you agree to the updated policy. We recommend that you review this page regularly.

If you have any questions or concerns about this privacy policy, or if you have any requests regarding your information, please contact us. Our support team is available 24 hours a day, 7 days a week.

For more information, please visit our Terms and Conditions and Responsible Gaming pages.