99x9 Complete Terms and Conditions

1.1 These Terms and Conditions ("Terms") form a legal agreement between the 99x9 platform and its users. By using our services through the 99x9 website, mobile version, or any other channel, you are considered to have fully read, understood, and agreed to these Terms.

1.2 99x9 reserves the right to change, amend, or update these Terms at any time. Continued use of the platform after updated Terms are published will be considered acceptance of those changes. We recommend visiting this page regularly.

1.3 Our Privacy Policy and Responsible Gaming Guidelines also apply alongside these Terms. Together, these documents form your complete agreement with 99x9.

2.1 Eligibility Requirements

To open an account with 99x9, users must meet the following conditions:

• Must be at least 21 (twenty-one) years of age.
• Must be a resident of Bangladesh and comply with applicable local laws.
• Must not register from any jurisdiction where online gaming is fully prohibited.
• Must register using their own name and genuine personal information.

2.2 One Account Policy

Each user may operate only one account. Managing multiple accounts from the same person, household, or device will be treated as bonus abuse, and all associated accounts may be suspended or closed.

2.3 Accuracy of Information

All information provided at registration — name, date of birth, address, phone number, and payment details — must be completely true and accurate. Any changes to this information must be reported to the support team immediately. Providing false information may result in account termination, and 99x9 reserves the right to withhold any pending balance.

2.4 Identity Verification (KYC)

99x9 may request identity verification documents at any time, such as a national ID card, passport, or birth registration certificate. Withdrawals may be held until verification is complete. This is a standard process to ensure user security and prevent fraudulent activity.

3.1 Supported Payment Methods

99x9 supports transactions through Bangladesh's major mobile banking and banking channels. Currently supported methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and others)

3.2 Deposit Limits

The minimum deposit amount is ৳100 for each method. The maximum deposit limit may vary by payment method and account type. Deposits are generally credited to the account instantly.

3.3 Withdrawal Limits and Processing Time

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 5 to 30 minutes. However, additional time may be required for identity verification or security checks.

3.4 Currency and Conversion

99x9 processes transactions in Bangladeshi Taka (BDT / ৳). If a payment is sent in another currency, conversion will apply at the prevailing exchange rate at that time, and a conversion fee may be charged.

3.5 Anti-Money Laundering Policy

99x9 is committed to preventing money laundering and illegal financial activity. We reserve the right to review and investigate suspicious transactions, and may report them to the relevant authorities if necessary.

4.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 gives a ৳1,200 bonus, for a total balance of ৳2,200. Or depositing ৳14,000 gives the maximum ৳8,000 bonus, for a total balance of ৳22,000.

4.2 Bonus Wagering Requirements

The wagering requirement for the welcome bonus is 10x (ten times). This means you must wager an amount equal to 10 times the bonus before becoming eligible to withdraw. Only bets placed on eligible games will count toward the wagering requirement — certain games or categories may be excluded.

4.3 Bonus Abuse

Bonus abuse — such as claiming the same offer across multiple accounts, attempting to meet wagering requirements through low-risk bets, or taking any other form of unfair advantage — is strictly prohibited. If such behavior is detected, the bonus and any associated winnings may be cancelled.

4.4 VIP Program

99x9 has four VIP levels: Bronze, Silver, Gold, and Platinum. Each level provides weekly cashback — Bronze: up to 0.2%, Silver: up to 0.4%, Gold: up to 0.6%, Platinum: up to 0.8%. The criteria for advancing to a higher VIP level are determined based on account activity and gaming history.

4.5 Offer Validity and Changes

99x9 reserves the right to change, suspend, or cancel the terms of any bonus or promotional offer at any time. For the latest information on current offers, contact our support team directly.

5.1 Service Availability

99x9 aims to provide uninterrupted service, but the service may be temporarily unavailable due to maintenance, technical issues, or other reasons. 99x9 is not responsible for such disruptions.

5.2 Fair Play and RNG

All our game providers — Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, Ezugi — use fair play and Random Number Generator (RNG) technology. Game outcomes are completely random and no one can predict or control them.

5.3 Prohibited Activities

The following activities are strictly prohibited:

• Playing games through software bots, automated scripts, or artificial intelligence.
• Exploiting any error or bug in the game system for unfair advantage.
• Colluding with other players in a fraudulent manner.
• Any attempt to breach the platform's security systems.
• Threats, harassment, or inappropriate conduct toward other users.

5.4 In Case of Game Errors

If an incorrect result is displayed due to a technical error, that result will be considered void and the staked amount will be refunded. Claims for winnings based on the results of a faulty game are not acceptable.

6.1 Closure by 99x9

99x9 may temporarily suspend or permanently close any account for the following reasons:

• Violation of any provision of these Terms.
• Providing false or incomplete information.
• Suspicion of fraudulent or illegal activity.
• Failure to cooperate with the identity verification process.
• Operating multiple accounts.

6.2 Account Closure by the User

Any user may request to close their account at any time. To do so, contact the support team via live chat or email. Any pending balance at the time of account closure will be settled in accordance with the applicable rules.

6.3 Self-Exclusion

As part of responsible gaming, users may exclude themselves from the platform for a set period or permanently. To learn more, visit our Responsible Gaming page.

7.1 All content on the 99x9 platform — logos, trademarks, graphics, software, text, designs, and other materials — is owned by 99x9 or relevant third parties and is protected by applicable copyright law. Reproduction, distribution, or modification of these materials without prior written permission from 99x9 is prohibited.

7.2 Game provider names such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, and Ezugi are trademarks of their respective owners. 99x9 displays their games solely on the basis of licensed partnerships.

8.1 Our complete guidelines on the collection, storage, and use of users' personal data are detailed in our Privacy Policy. Our Privacy Policy applies with equal importance alongside these Terms.

8.2 99x9 uses SSL encryption technology to keep user data and transactions secure. However, it is not possible to guarantee that data transmitted over the internet is completely secure. The security of a user's account password is the user's own responsibility.

9.1 99x9 gives the highest priority to responsible gaming. We believe gaming should be an enjoyable activity, not a cause of financial hardship. Tools such as deposit limits, self-exclusion, and reality checks are available on our platform.

9.2 If you experience or are concerned about gaming-related problems, please visit our Responsible Gaming page or contact our support team via 24-hour live chat. This platform is only for users aged 21 and above.

10.1 To the maximum extent permitted by applicable law, 99x9 will not be liable for indirect, incidental, special, or consequential damages. This includes financial losses arising from gaming, data loss, or business losses.

10.2 99x9 is not responsible for any issues caused by the failure of third-party software or services. This includes payment providers, game providers, or internet connection failures.

11.1 How to Submit a Complaint

In the event of a dispute or complaint, first contact our support team via live chat or email ([email protected]). Our team will make every effort to review and resolve your complaint as quickly as possible.

11.2 Applicable Law

These Terms and any disputes arising from them will be resolved in accordance with applicable international gaming law. Any legal proceedings will be conducted in the appropriate jurisdiction.

12.1 Entire Agreement

These Terms, the Privacy Policy, and the Responsible Gaming Guidelines together form the complete agreement between 99x9 and the user, and replace any prior oral or written understandings.

12.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

12.3 Language

The English version of these Terms is authoritative. If any translation exists in another language, the English version will prevail in the event of a dispute.

12.4 Contact

For any questions or comments about these Terms, contact us at: [email protected] or via 24/7 live chat.